Refund policy

Return/Refund Policy for Skincare Products purchased from Your Aesthetic Pty Ltd

  1. Eligibility for Returns/Refunds:

    • Only unopened and unused products are eligible for returns.
    • Returns must be initiated within 14 days of purchase.
    • The product must be in its original packaging and condition.

  2. Non-Returnable Items:

    • Opened or used skincare products.
    • Items purchased on sale or with a discount code.
    • Gift cards or promotional items.

  3. Return Process:

    • Contact our customer service team via email to initiate a return. Email: contact@your-aesthetic.com.au.
    • Provide your order number and the reason for the return.
    • We will provide a return authorisation and shipping instructions.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service or purchasing shipping insurance.
    • We are not responsible for items lost in return transit.

  5. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed to your original method of payment within 5-7 business days.
    • Shipping fees are non-refundable.

  6. Exchanges:

    • We only replace items if they are defective or damaged.
    • If you need to exchange a product, please contact our customer service team for further instructions. Email: contact@your-aesthetic.com.au.

  7. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us within 48 hours of delivery.
    • Provide photos of the damaged item and packaging for assessment.
    • We will arrange for a replacement or issue a refund, including return shipping costs.

  8. Allergic Reactions or Sensitivity:

    • If you experience a reaction or allergy to any of our skincare products, please contact us immediately. Email: contact@your-aesthetic.com.au.
    • We will provide you with information on how to care for your skin and offer a virtual meeting with one of our Dermal Therapists or Nurses.
    • Based on the situation, we will discuss possible refunds, exchanges, or other solutions to ensure your safety and satisfaction.

  9. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account or credit card company.
    • If the refund has not been processed after a reasonable amount of time, please contact us for further assistance. Email: contact@your-aesthetic.com.au.

  10. Policy Changes:

    • We reserve the right to modify this return/refund policy at any time.
    • Changes will be posted on this page and will apply to future orders.