TERMS & CONDITIONS YOUR AESTHETIC PTY LTD

DEFINITIONS

The term 'Your Aesthetic', 'we', 'us' refers to YOUR AESTHETIC PTY LTD. The term 'you' refers to the client, patient, or user of our services or website.

TERMS OF USE

By booking an appointment, attending the clinic, or using this website, you agree to these Terms & Conditions, our Privacy Policy, and any consent forms provided.

The content of this website is for general information only and is subject to change without notice.

PERSONAL INFORMATION & IDENTIFICATION

You must provide accurate and complete personal and medical information. Valid photo ID may be required at your appointment. You must provide an up-to-date list of medications where requested. Failure to provide required information may result in rescheduling.

BOOKINGS & CONSULTATIONS

All clients must undergo a consultation to determine suitability. Treatment is not guaranteed and may be declined if clinically inappropriate. Consultation fees apply regardless of treatment outcome and are non-refundable. We reserve the right to cancel or reschedule appointments where required. A consultation does not guarantee treatment will be performed on the same day.

Clinical Assessment & Decision-Making

We will assess your motivations, expectations, and suitability for treatment to ensure they are appropriate and realistic. We may decline treatment where expectations cannot be safely or ethically met. Alternative treatment options, including the option of no treatment, will be discussed during consultation. We encourage all clients to take time to consider their treatment options and not feel pressured to proceed. You will be informed of expected costs, maintenance requirements, and potential future treatments during consultation.

Reasons treatment may be declined include (but are not limited to):

Pregnancy, breastfeeding, or attempting to conceive Active illness or infection Recent or planned procedures (e.g. dental work) Medications that contraindicate treatment Skin conditions or compromised skin barrier Ongoing medical investigations Emotional, psychological, or social factors that may impact suitability Unrealistic expectations or motivations Any clinical concern identified by the practitioner

We reserve the right to refuse treatment where it is not in the client's best interest, including considerations of emotional, psychological, or social wellbeing.

DEPOSITS

A deposit is required to secure all bookings. Deposits can be redeemed toward in-clinic services within six (6) months of the original booking date. Alternatively, your deposit may be redeemed on retail products on the day of your consultation only. Deposits not redeemed on retail products on the day of consultation will automatically remain as a service credit only (valid for six (6) months from the original booking date). Deposits are non-refundable for change of mind or missed appointments. All deposits remain subject to Australian Consumer Law.

CANCELLATIONS & RESCHEDULING

Minimum 24 hours' notice is required for any cancellation or rescheduling. Late cancellations or non-attendance will result in forfeiture of deposit. Rescheduling within 24 hours requires a new deposit. Appointments may also be cancelled or rescheduled directly by you via the Fresha booking platform, subject to the same timeframes and policies. Requests to cancel or reschedule appointments are only considered valid once acknowledged and confirmed by our team, unless completed directly through the Fresha platform. Requests must be made during business hours (9:00am–5:00pm). Messages sent outside of these hours will be processed the next business day. Messages sent outside of business hours do not extend or override the 24-hour cancellation policy.

SKIN TREATMENT MEMBERSHIPS

Memberships are offered for a minimum term of six (6) months and may extend up to twelve (12) months depending on the selected plan. Memberships are paid via direct debit. By enrolling, you agree to complete all scheduled payments for the agreed term. Treatments are recommended every four (4) weeks unless advised otherwise. A one (1) month grace period may be provided at clinic discretion. Unused treatments beyond this period may be forfeited. Failed payments may result in suspension of services until resolved. Memberships are non-transferable and not refundable for change of mind. If deemed medically unsuitable, outcomes (pause, credit, or alternative arrangements) will be determined at clinic discretion. You are responsible for ensuring suitability and availability prior to entering a membership. Nothing in this agreement excludes your rights under Australian Consumer Law.

PRICING, PACKAGES & PROMOTIONS

Prices are subject to change without notice. Pricing for medical treatments will only be confirmed following consultation. Promotions are valid only during the advertised period. Promotions are non-transferable and not redeemable for cash. Promotions cannot be combined unless stated. No refunds are provided for change of mind on promotional purchases.

COSMETIC INJECTABLES

Product names and pricing cannot be publicly advertised. All information is provided during consultation in accordance with regulations. Clients must be aged 18 years or older to receive cosmetic injectable treatments. Information about your treating practitioner, including their qualifications and registration, will be provided during your consultation.

CLINICAL IMAGES & CONSENT

Clinical photography is required for assessment, safety, and treatment planning. If you decline clinical photography for medical records, treatment may not proceed. Separate written and verbal consent will be obtained for any marketing or promotional use. You are not required to consent to marketing use of images and refusal will not affect your care. Images are stored securely in accordance with privacy obligations.

MEDICAL ADVICE

Personalised medical advice cannot be provided via email, phone, or social media. All treatment decisions must be made in consultation with a qualified practitioner.

AFTERCARE & FOLLOW-UPS

Follow-up appointments must be conducted in person. Reviews are generally conducted within 2–3 weeks unless otherwise advised. Failure to attend a review within the recommended timeframe may require a new consultation.

REFUNDS & REMEDIES

Results from treatments vary between individuals and cannot be guaranteed. No specific outcomes can be guaranteed. Additional treatments or maintenance may be required to achieve or maintain desired results. All treatments carry risks, including potential complications, which will be discussed during consultation and prior to treatment. Refunds are not provided for change of mind. Where concerns arise, we will assess and determine an appropriate remedy, which may include: Review appointments Additional treatment (at client expense unless otherwise agreed) Clinical management of complications where required Nothing in this policy excludes your rights under Australian Consumer Law.

LIABILITY & RESPONSIBILITY

You acknowledge that all treatments carry risks. You are responsible for providing accurate medical history and following aftercare instructions.

ON-SITE CONDUCT

Clients must behave respectfully toward staff and other clients. We reserve the right to refuse service where behaviour is inappropriate. For safety and clinical reasons, bringing children into the treatment room is discouraged. Please contact the clinic in advance if this cannot be avoided.

GOVERNING LAW

These terms are governed by the laws of Victoria, Australia.

CONTACT & COMMUNICATION

For urgent matters, you must contact the clinic directly via phone: 0411 312 887. For general enquiries, you may contact us via phone or email: contact@your-aesthetic.com.au. Appointment bookings and changes must be made via our booking platform (Fresha) or confirmed by our team. We discourage the use of social media platforms for communication, as messages may be missed or delayed. We are not responsible for delays where contact is attempted via social media.

Medical Advice & Consultations

Personalised medical advice cannot be provided via email, phone, or social media. Medical concerns may be raised via phone; however, an in-person consultation is required for assessment and treatment. We do not offer virtual consultations. All treatment recommendations and clinical decisions require an in-person consultation with a qualified practitioner.

Post-Treatment Care

For any post-treatment concerns, you must refer to your aftercare instructions provided at your appointment. These instructions include relevant practitioner and prescriber contact details where applicable. If you are unable to contact the clinic or practitioner, you must seek medical advice from your GP or attend your nearest Emergency Department.

Last updated: 2026